most of the interactions conducted predominately consisted of an email just detailing the responsible gambling tools and did not require a customer response.giving a customer they knew was an NHS worker earning £1,400 a month a monthly deposit cap of £1,300.

not taking into account the Commission’s formal guidance on customer interaction.not carrying out a customer interaction with a customer who lost £37,000 in a six week period during the Covid-19 pandemic.not effectively identifying players at risk of harm because their policies determined financial checks should be carried out after a customer had deposited £40,000.“Consumers in Britain deserve to know that when they gamble, they are participating in a leisure activity where operators play their part in keeping them safe and are carrying out checks to ensure money is crime-free.” “Today’s fine is one of our largest to date, and all should be clear that if there is a repeat of the failures at 888 then we have to seriously consider the suitability of the operator to uphold the licensing objectives and keep gambling safe and crime-free. This is the second time 888 UK Limited has faced enforcement action – in 2017 they paid a £7.8m penalty package for failing vulnerable customers.Īndrew Rhodes, Gambling Commission Chief Executive, said: “The circumstances of the last enforcement action may be different but both cases involve failing consumers – and this is something that is not acceptable. An online gambling business will pay a £9.4m fine after a Gambling Commission investigation revealed social responsibility and money laundering failings.Ĩ88 UK Limited, which operates 78 websites including 888.com, has also received an official warning and will undergo extensive independent auditing.

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